Who we are

KEEFER BROS (AUST) PTY LTD
Address: 134 Malcolm Road, Braeside VIC 3195
Ph:+61395804777
Email: sales@keeferbros.com.au
Our website address is: https://keeferbros.com.au.

KEEFER BROS (AUST) PTY LTD (“we”, “us”, “our”) is committed to respecting and protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, store, secure, and dispose of your personal information.

By using our website (“Site”) or engaging with our services, you agree to the terms of this Privacy Policy.

1. What is Personal Information?

Personal information is information or an opinion that identifies an individual or could reasonably identify an individual. Examples include:

• Full name
• Email address
• Postal address
• Telephone number
• Employment details
• Any information you provide through our Site or forms

Sensitive information (e.g., health data, ethnicity, membership details) is only collected where required, permitted by law, and with your consent, in accordance with APP 3 and APP 6.

2. What Personal Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions
• Email communication
• Phone inquiries
• Account registrations
• Service requests or transactions

2.2 Automatically Collected Information

Through your use of our Site, we may collect:

• IP address
• Device and browser information
• Site usage statistics
• Cookies and tracking technologies (APP 1 – Transparent management)

You may disable cookies through your browser settings.

3. How We Collect Personal Information (APP 3 & APP 4)

We collect personal information directly from you where reasonable and practical.
We may also collect information from third parties or publicly available sources when necessary for our business operations, provided it is lawful and in accordance with the APPs.

4. Why We Collect and Use Personal Information (APP 5)

4. Why We Collect and Use Personal Information (APP 5)

We collect personal information for purposes including:

Meeting legal, regulatory, or compliance obligations

Providing and improving our services

Responding to inquiries and support requests

Processing orders, transactions, and communications

Sending updates, offers, or marketing communications (opt-out available)

Conducting analytics and improving website performance

5. Use and Disclosure of Personal Information (APP 6)

We only use or disclose your personal information for the purposes for which it was collected, or for related purposes you would reasonably expect.

We do not sell your personal information.

We may disclose information to:

Prospective buyers in the event of a business sale or merger

Service providers (IT, hosting, analytics, marketing tools)

Contractors or business partners assisting with service delivery

Legal or regulatory authorities when required

Professional advisers (auditors, legal counsel)

6. Direct Marketing (APP 7)

We may use your personal information for direct marketing if:

• You have provided consent, or
• It is permitted under the Privacy Act

You may opt out at any time by following the unsubscribe instructions or contacting us.

7. Cross-Border Disclosure of Personal Information (APP 8)

We may transfer your personal information to service providers located outside Australia (such as cloud hosting or email platforms).

When we do, we take reasonable steps to ensure the overseas recipient complies with the APPs or equivalent protections.

8. Quality of Personal Information (APP 10)

We take reasonable steps to ensure the personal information we collect, use, or disclose is accurate, up-to-date, and complete.

You may request corrections at any time.

9. Security of Personal Information (APP 11)

We take reasonable steps to protect your personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Methods include secure servers, restricted access, encryption, and confidentiality agreements with staff and contractors.

When information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Access to and Correction of Personal Information (APP 12 & APP 13)

You may request:

• Access to your personal information
• Correction of inaccurate, incomplete, or outdated information

Requests can be made using the contact details below.
We may require identity verification and may refuse access in certain cases permitted by law.

11. Anonymity and Pseudonymity (APP 2)

Where practicable and lawful, you may interact with us anonymously or using a pseudonym, except where identification is required to provide our services.

12. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites and recommend reviewing their policies.

13. Changes to This Privacy Policy (APP 1)

We may update this Privacy Policy occasionally. The updated version will be published on our Site with an updated “Effective Date”.

14. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or our compliance with the APPs, please contact:

KEEFER BROS (AUST) PTY LTD
Email: sales@keeferbros.com.au
Phone: +61395804777           
Address: 134 Malcolm Road, Braeside VIC 3195

We will respond to all privacy inquiries in a timely manner, in accordance with APP 1 and APP 7 complaint-handling requirements.